FAQs

How long does shipping take?
Shipping to the US/UK/EU usually takes 7 to 12 days. 
Countries out of US might take 7 to 21 days depending on the country's postal service.

Has my order been shipped?
Once you received a confirmation email, rest assured your order is being processed and you will receive another email with a tracking number within 24-72 hours after placing your order.

To track your order, click HERE

Can I cancel my order?
Orders can only be cancelled within 12 hours after time of order, however, a processing fee of $5USD will be charged.
Orders that have been shipped cannot be cancelled.

Do you have a refund/return policy?
Due to the pandemic, a surge in demand for logistics has caused shipping return periods to be prolonged. Therefore, we do not offer returns until further notice.

We will only consider a refund if the order meets the following conditions:

1) The product has a noticeable defect

  • A photo must be attached as proof
  • Refund request must be made within 7 days upon delivery date
  • Damage caused AFTER use will be reviewed on a case-to-case basis
  • Products with no damage are not entitled for a refund

2) The product has been not received at all

  • Tracking number provided indicates that the product has been delivered but not received

For further enquiries, feel free to drop us an email at support@thinkolives.com

Thank you.